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Walgreens Complaint - Walgreens-Terrible customer service
Walgreens Complaint

Walgreens Complaint

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Walgreens-Terrible customer service


I would like to let know who it concerns that I will not be returning to any Walgreens store in the future.I visited the store located at 8714 East Brainerd Rd. Chattanooga,Tn 37421 and was completely appalled at the TERRIBLE customer service.I purchased a box of your store brand ibuprofin at another walgreens store on 3/3 and realized I picked up the large tablets instead of what I usually get,which is the smaller round ones.I happened to be in the East Brainerd area and stopped by the Walgreens I listed above to get an exchange.Well when I explained to the cashier Penny that I would like to get an exchange she was insulting and rude.First she accused me of not even buying the the medicine at a Walgreens,even though it was a Walgreens brand.Her attitude was very rude,accustory and unfriendly.She hatefully said without a reciept she would need to get a manager.So she called a manager up and he was just as rude as she was.He repeatedly asked where I purchased it from even though I clearly stated where I bought it from.As he was trying to scan it,it wouldn't show up on the screen,so he asked the original cashier we were dealing with why it wasn't showing up and she said it was because it didn't come from Walgreens!!Basically implying we were trying to pull some kind of scam! Well yet another person was called up front to assist,and it turns on he wasn't clicking price check before scanning! I even asked if they can look up my card number to validate that I did indeed buy this item from Walgreens. I Was simply met with accoustory glares.The female manger named Danzania was the only one there being decent and professional.The older male continued to be rude.I even stated where I purchased again and he said,"Yea, assuming you are telling me the truth" To say this was out of line and unprofessional is a total and complete understatement.To be accused of wrong doing before checking the facts is unacceptable.I did get the item exchanged but only after being humiliated and embarrased.I will not be returning.


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