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Walgreens Complaint - Poor, inflexible, customer service
Walgreens Complaint

Walgreens Complaint

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Poor, inflexible, customer service


I ran out of an arrhythmia drug in a week end. I had the prescription on record at Walgreen for years. Walgreen submitted the prescription request to the doctor, with no results. After 1 day I contacted the doctor myself to get some progress. Walgreen refused to advance me an emergency 2 day supply of the drug Metoprolol, while normally a pharmacy would do that for an old customer.
Metoprolol is a regular drug, with no special restrictions. Skipping it for 2 days is dangerous for my heart. But Walgreen's does not care, their pharmacy is an inefficient, bureaucratic machine.


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