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Walgreens Complaint - NEVER get refills when they "FAX" it - All Medications
Walgreens Complaint

Walgreens Complaint

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NEVER get refills when they "FAX" it - All Medications


This has been an ONGOING problem with the store located on N. Elm Street in Greensboro, NC. Was even told last time, after calling for 3-4 days to see if reply received, that my MD had "DENIED" my request. I ABSOLUTELY knew this wasn't true, as it is a chronic medication for me. Called my MD and they called my refill directly in, pronto. Not only this problem but I have also received wrong doses of medication for myself AND my mother who has Dementia. Thank God I checked it before giving it to her!! Not just these but when I drop off a hard copy of a medication or ask for a refill, I, of course, am told it will be 15-20 minutes. I leave and come back 3 hours later and still not ready!! Would understand if once in a while but not every time and I'm in weekly, just about. One girl in particular is just not friendly. Another knows everyone's name. (Diane) and is helpful and courteous. This is my favorite store and want to keep it this way but the pharmacy needs to have much better service than they do! Management needs to look into this as these are NOT isolated incidences and hold SOMEONE accountable. That said, the older, white haired pharmacist IS timely and accurate with his services.


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